Privacy Policy

1. Introduction

This Privacy Policy describes how Briolan ("we", "us", "our") collects, uses, stores, and protects personal data submitted through the website at briolan.info (the "Site"). By using the Site, you acknowledge the data practices described in this policy.

Briolan is a food-supplement business registered in Indonesia, operating from Jl. Pejaten Barat No. 12, 12510 Jakarta, Indonesia. This policy applies to personal data collected via the Site's contact form, inquiry system, and usage analytics tools.

2. Data We Collect

We collect the following categories of personal data when you submit an inquiry through the contact form:

• Full name
• Email address
• Inquiry type (selected from the form dropdown)
• Message content (as written by the user)

We also collect non-personally identifiable usage data via cookies and analytics tools, including browser type, device type, pages visited, and session duration. This data is collected in aggregate and is not used to identify individuals. See the Cookie Policy for full details.

We do not collect: payment information, identity documents, date of birth, or any sensitive personal data categories.

3. How We Use Your Data

Personal data submitted via the contact form is used exclusively for the following purposes:

• Responding to your inquiry within the response time stated on the contact page
• Fulfilling documentation requests (lot records, certificates of composition)
• Processing wholesale partnership inquiries
• Internal record-keeping for correspondence management

We do not use contact form data for marketing communications, profiling, or automated decision-making. We do not sell, rent, or transfer personal data to third parties for commercial purposes.

4. Legal Basis for Processing

Personal data submitted via the contact form is processed on the basis of your consent (provided by submitting the form) and our legitimate interest in responding to business inquiries. Analytics data collected via cookies is processed on the basis of your consent, which you provide via the cookie consent banner.

You may withdraw consent at any time by contacting us at [email protected] or by adjusting your cookie preferences via the Cookie Settings link in the footer.

5. Data Retention

Inquiry data is retained for a period of 24 months from the date of submission, after which it is deleted from our correspondence records. If an inquiry leads to an ongoing wholesale relationship, the relevant data is retained for the duration of that relationship plus 36 months.

Cookie and analytics data is retained in accordance with the terms of the analytics provider used and does not exceed 26 months.

6. Data Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. The Site is served over HTTPS. Contact form submissions are transmitted over encrypted connections.

No method of transmission over the internet or electronic storage is 100% secure. While we take appropriate precautions, we cannot guarantee absolute data security.

7. Third-Party Services

The Site uses the following third-party services which may process data as part of their normal operation:

• Google Maps (embedded map on the contact page) — subject to Google's privacy policy
• Google Fonts (typography loading) — subject to Google's privacy policy
• CDN providers for JavaScript libraries (jsDelivr, Cloudflare CDN, unpkg) — subject to their respective policies

We do not integrate advertising platforms, social media tracking pixels, or affiliate tracking systems on this Site.

8. Your Rights

Under applicable data protection regulations, you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data (subject to retention obligations)
• Withdraw consent for data processing where consent is the legal basis
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 14 working days.

9. Cookies

This Site uses cookies. For full details of the cookies used, their purpose, and how to manage your preferences, please refer to our Cookie Policy.

10. Product Classification Notice

Briolan products are nutritional food-supplements registered with the applicable local regulatory authority under food-supplement classification. Products meet compositional and labelling requirements for nutritional supplement categories. This website is informational in nature and does not constitute professional wellness advice.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date. Continued use of the Site after any change constitutes acceptance of the updated policy.

For questions about this policy, contact: [email protected] — Briolan, Jl. Pejaten Barat No. 12, 12510 Jakarta, Indonesia.